Account Setup
- Why is my kyc submission marked as duplicate?
- What is KYC (Know Your Customer)?
- Compliance FAQ
- Why has my kyc taken more than 5 minutes?
- How to submit a kyc in Offramp?
- Why is my kyc keeps getting rejected?
Access and Security
- How to enable biometrics for Offramp app?
- How to change the mobile number connected to my Offramp account?
- Account Deletion FAQ
- How to delete my Offramp account?
- How to change my login pin code on the Offramp mobile app?
- How to reset my login pin using the Offramp mobile app?
KYB (Business Verification)
- SOI / SOF Requirements for KYC and KYB
- KYC and KYB verification timelines
- KYC vs KYB: understanding the differences
- Can I process transactions before KYB approval?
- What happens if I leave the KYB process incomplete?
- Do I need to redo KYB if my business structure changes?